Privacy Policy.

1. Purpose of this Policy

This Privacy Policy explains how The Together Collective FZCO (“we”, “our”, “us”) collects, uses, stores and protects your personal information in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) (“PDPL”).

It applies to all clients, participants, suppliers and website visitors who interact with our services or platforms.

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2. Information We Collect

We may collect and process the following types of personal information:

A. Client & Booking Information

  • Name, job title and company name

  • Contact details (email, phone number, address)

  • Event details and preferences

  • Billing and payment information (processed securely via third-party providers)

B. Participant Information

  • Names and contact details of participants

  • Dietary requirements, allergies or accessibility needs (if voluntarily provided)

  • Photographs or video recordings (if consent is not withdrawn by the Client)

C. Website & Marketing Data

  • IP address, device, browser type and website usage

  • Cookie data for analytics and performance tracking (you may opt out on site entry)

  • Newsletter subscriptions and marketing preferences

3. How We Use Your Information

We process your information to:

  1. Plan, manage and deliver your event(s).

  2. Communicate regarding proposals, logistics and updates.

  3. Process secure payments and issue invoices.

  4. Comply with UAE laws and licensing requirements.

  5. Improve our services, client experience and website functionality.

  6. Send marketing updates (only if you’ve opted in).

4. Legal Basis for Processing

We process your data based on:

  • Consent – when you provide information voluntarily or opt in to marketing.

  • Contractual necessity – to fulfil a booking or agreement with you.

  • Legal obligation – when required by UAE law or regulatory authorities.

  • Legitimate interest – for administrative purposes, service improvement and analytics.

5. Payment Card & Financial Data

We do not store or process full credit or debit card details directly. All financial transactions are handled securely through third-party payment processors that comply with PCI-DSS security standards. We retain only transaction references and invoice data as required for accounting and legal purposes.

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6. Cookies and Website Data

Our website uses cookies to enhance your experience and collect analytics. When you visit our website, you will be presented with a cookie notice giving you the option to accept or decline non-essential cookies.

You can also disable cookies in your browser settings at any time. Essential cookies may still be used for site functionality and security.

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7. Data Sharing with Vendors and Partners

We only share personal data when necessary for the delivery of your event. This may include vetted and trusted:

  • Event suppliers and contractors

  • Venues, caterers, activity partners or entertainment providers

  • Payment processors or accountants

All vendors are contractually obligated to use your data only for the purpose of fulfilling the event and in compliance with UAE data protection laws. We do not sell or share your information for marketing or unrelated purposes.

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8. Cross-Border Data Transfers

Some personal data may be processed or stored outside the UAE (e.g. cloud services). When this occurs, we ensure equivalent levels of protection are in place consistent with PDPL requirements, using secure and approved data transfer methods.

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9. Data Retention

We retain personal data only as long as needed to fulfil its purpose or to meet legal obligations:

  • Event-related data: up to 3 years after the event

  • Financial and invoicing data: as required by UAE tax/commercial law

  • Marketing contact information: until consent is withdrawn

After this period, personal data is securely deleted or anonymised.

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10. Data Security and Breach Response

We take the security of personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. This includes secure cloud storage, encrypted communications, restricted staff access and regular password and system updates.

In the unlikely event that we become aware of unauthorised access, disclosure or loss of personal data (“Data Breach”), we will:

  1. Investigate promptly to determine the scope, cause and affected data.

  2. Contain and remediate the breach to prevent further unauthorised access.

  3. Notify affected individuals as soon as reasonably possible if there is a risk of harm or impact to their privacy, providing details of the incident and recommended steps to protect themselves.

  4. Report to relevant UAE authorities if legally required under the Personal Data Protection Law or other applicable regulations.

  5. Maintain a record of any breach and corrective actions taken.

We continually review our security measures to ensure ongoing data protection and compliance with applicable laws.

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11. Photography and Media

We may capture photos or videos during events for promotional or internal use. You may opt out of being photographed or recorded by notifying us in writing prior to or during the event. We will not publish or share identifiable imagery if consent is withdrawn by the Client .

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12. Your Rights

Under UAE PDPL, you have the right to:

  • Access your personal data

  • Request correction, deletion or restriction of processing

  • Withdraw consent at any time (where applicable)

  • Object to marketing or data processing

To exercise your rights, email us at kate@thetogethercollective.com. We will respond within 30 days of receiving your verified request.

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13. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in law or business operations. All updates will be published on our website with a revised “Effective Date.”

14. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact:

📧 Email: kate@thetogethercollective.com 📞 Phone: +971 58597 8206 🏢 Address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE

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By engaging with our services or submitting your information, you acknowledge that you have read and understood this Privacy Policy.