Booking Terms & Conditions.
By confirming a booking with The Together Collective, you are agreeing to the following terms and conditions, which - together with the booking form - are to comprise the entire agreement between us:
1. Introduction
1.1 These Terms and Conditions (“T&C”) govern the provision of event management, corporate experiences and team-building services (“Services”) by The Together Collective FZCO (“Company”, “we”, “us”) to the client (“Client”, “you”) within the United Arab Emirates. 1.2 By confirming a booking or making payment, the Client agrees to be bound by these T&C.
2. Booking & Confirmation
2.1 Bookings are subject to availability. 2.2 A booking is confirmed only upon receipt of a signed agreement or written acceptance and the required payment as specified in these Terms. 2.3 Event details (date, time, venue, number of participants and activity selection) must be finalised at least 14 days before the event. 2.4 Any changes to event details are subject to availability and may result in additional costs.
3. Payment, Cancellation & Rescheduling
Payment Terms
Full upfront payment is required to secure your event booking.
If the Client wishes to pay a deposit instead, this can be arranged; the deposit must be equivalent to the minimum spend of the activity being booked or 25% of the total fee, whichever is higher.
Regardless of deposit payment, full payment for the event is required no later than 60 days prior to the event date.
Payments must be made via approved methods, including bank transfer, credit/debit card or other agreed method.
Late payments may incur a 2% per week late fee and the Company reserves the right to suspend services until payment is received.
Failure to make full payment by the 60-day deadline may result in cancellation of the event, with the deposit forfeited.
Cancellation Policy
Cancellation more than 90 days before the event: 75% refund of amount paid (excluding deposit).
Cancellation 60–90 days before the event: 50% refund of amount paid (excluding deposit).
Cancellation 30–60 days before the event: 25% refund of amount paid (excluding deposit).
Cancellation less than 30 days before the event: no refund.
Rescheduling / Postponement
If the Client wishes to reschedule the event, the Company will make reasonable efforts to accommodate the new date.
A rescheduling fee will apply, as agreed in writing at the time of rescheduling.
If rescheduling is not possible, the standard cancellation terms outlined above will apply.
All rescheduling requests must be submitted in writing and are subject to venue and service availability.
4. Venue & Permits
4.1 The Client is responsible for providing a suitable and safe venue for the event, whether at their premises or a third-party location.
4.2 The venue must comply with all health, safety and fire regulations.
4.3 The Client must ensure access to the venue for the Company’s team and suppliers.
4.4 Event Permits & NOCs:
As per UAE regulations, event permits are required only for public, ticketed or commercially promoted events open to the general public.
Private corporate or office-based events (including internal team-building sessions) do not typically require a permit.
If an event is public, ticketed or promoted, the Client must inform the Company at least 14 days prior to the event so that appropriate approvals can be advised.
Unless agreed in writing, the Company provides guidance only and is not responsible for obtaining permits.
4.5 The Client is liable for any fines, penalties or losses arising from missing permits or non-compliance.
5. Client Responsibilities
5.1 Provide accurate event details and communicate any special requirements or health conditions of participants.
5.2 Ensure participants follow all safety guidance provided by the Company.
5.3 Obtain any required insurance for property damage or injury beyond the scope of the Company’s services.
5.4 Be responsible for any damage caused to the venue or equipment by attendees.
5.5 Ensure any alcohol consumption complies with UAE laws and venue policies.
5.6 For catered events, the Client is responsible for notifying the Company of allergies, dietary restrictions or special requirements.
6. Transportation & Access
6.1 If the Company is responsible for transporting participants or equipment, the Client must ensure safe access, parking and loading/unloading areas.
6.2 The Company is not liable for delays, damages or additional costs resulting from transport issues outside its control.
7. Company Responsibilities
7.1 Deliver all agreed services with professionalism and due care.
7.2 Maintain adequate public liability insurance.
7.3 Replace or modify activities if safety, weather or venue conditions require changes.
7.4 Limit total liability to the amount paid by the Client for the event.
7.5 Not be held liable for indirect losses, venue damages or external vendor issues.
8. Intellectual Property & Marketing
8.1 All concepts, materials, designs and content created or supplied by the Company remain its intellectual property.
8.2 The Company may capture photographs or videos during the event for marketing purposes.
8.3 Clients may use photos or media only with prior written consent from the Company.
9. Force Majeure
9.1 Neither party shall be liable for failure or delay in performance caused by events beyond their reasonable control, including but not limited to:
Government-mandated closures or restrictions (e.g., DET, Dubai Municipality, health authorities)
Severe weather or outdoor conditions
Strikes, transport delays or technical failures
9.2 In such cases, the event may be rescheduled, or payments refunded as mutually agreed.
10. Data & Privacy
10.1 The Company complies with UAE data protection laws.
10.2 Client information will only be shared with vendors or authorities as necessary to deliver the event.
10.3 Client data will not be sold or shared with third parties for marketing purposes without consent.
11. Governing Law & Dispute Resolution
11.1 These Terms are governed by the laws of the United Arab Emirates, and in particular the Emirate of Dubai.
11.2 Any disputes will first be resolved through good-faith negotiations.
11.3 If unresolved, disputes shall be referred to the Dubai Courts or, if mutually agreed, to arbitration under the Dubai International Arbitration Centre (DIAC).
12. Amendments
The Company reserves the right to amend these Terms and Conditions at any time.
By confirming your booking or making payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including responsibilities relating to payment, permits, rescheduling and cancellation.
REGISTERED OFFICE AND TRADING ADDRESS
Trade name: The Together Collective - FZCO
Legal status: Freezone Company
Trade license number: 63402
Effective Date: 06/10/2025
Registered Office: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
Contact: kate@thetogethercollective.com / +971585978206
Trading as The Together Collective.